This is the final post in my series The Seven Deadly Sins of B2B Marketing. We have looked at a number of sins committed, most unintentionally by B2B marketers but this final sin really is the cherry on top. As the B2B marketplace for most industries has become more competitive, there is a greater need to identify most valuable customers, attract more of them and to tell marketing stories in a compelling way. But getting help with the marketing skills to do these things well has not been a  priority.
 
Too often the marketing function is delegated to a manager in another discipline as an add-on responsibility. This may be the only option in a lean organization, and it can work. But don’t assume this manager can quickly develop the requisite skills needed to plan and execute marketing strategy or programs well. Unfortunately the Seven Deadly Sins are most likely to be committed by a distracted, part-time manager who isn't focused on marketing. 
 
Organizations need to provide the budgetary and management support to allow these hybrid marketing managers to hire outside help. By allowing your marketers access to an expert who can quickly identify what needs to be done and help plan to do it, you can rest assured that you aren’t committing any deadly sins.
 
Marketing deserves your attention. Great service at an acceptable price is now table stakes and therefore difficult to leverage as a source of competitive advantage. You need smart marketing to help understand the market, identify profitable niches, and create awareness and understanding of your company’s unique value among those most likely to purchase your services.
 
Are you ready?

Almost all B2B organizations conform to the Pareto Principle or the 80:20 rule. When applied to marketing and business Pareto roughly states that  a small number of an organizations customers contribute the bulk of that organizations revenue. This is played out in the real world as it is not unusual, even in the largest B2Bs, to have 100 or fewer customers that really make a difference to sales. Read the rest of this entry »

The decision maker in a B2B transaction is often not a single person and has the potential to be highly complex.  It doesn’t have to be something like the purchase of a new factory, before buying involves a large team who makes their decision over several months. Read the rest of this entry »

Your brand is more than just your logo or tagline. It is the sum total of the promise you make to every customer who purchases from you and it pays to invest in and prove out your promise to the market. Far too many B2Bs think branding is for consumer businesses only. Read the rest of this entry »

Strangers have very little value in Business-to-Business. Despite this lead generation efforts often  consist of targeting strangers (via mail, email or phone) with sales-oriented messages, hoping that their timing is right and that one or more of the recipients will have an immediate need and will respond. But hope is not a compelling strategy and campaigns managed this way rarely yield acceptable returns. Read the rest of this entry »

Business development in many B2B organizations falls to sales and most sales forces are incented to close deals – not create relationships. This means only customer opportunities that will close shortly are pursued. Customers (and potentially some with a very high future profitability) who can’t, don’t want to or aren’t ready to purchase are never followed up on. Read the rest of this entry »

So you have taken the first step. You are out telling prospects about your market leading products and value add services. You want to make sure they understand you have the most competitive pricing and are focused on customer satisfaction. You want your buyers to know instantly you have the widest selection and most inventory on hand.

The problem is it isn’t really about you. Read the rest of this entry »

B2B marketing rarely gets its due. Too many B2B organizations think marketing is only for consumer businesses. They look at marketing as purely an expense. They talk about how when selling to businesses it is essential to make relationships and so marketing doesn’t matter, sales do.

The British Medical Association wants a complete ban on alcohol marketing in the UK. They are concerned British children get drunk or claim to get drunk far more often than their counterparts anywhere else in the developed world and that the marketers of alcohol are contributing to dangerous amounts of teenage binge drinking. So Britian has a booze problem and advertising is to blame. Read the rest of this entry »

Ass worship, anger, masturbation, fellatio, nudity and virgins are risky ways to promote fast food. Read the rest of this entry »


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